Starting challenge
Bookings, guest enquiries and daily operations were tracked across notebooks, phones and separate chat threads, so no one had a reliable picture of the week ahead.
What Zamved did
- Mapped the enquiry-to-booking journey end to end
- Designed a single operational view for bookings and follow-ups
- Introduced simple automated reminders for the front-of-house team
- Ran adoption sessions with the team using their own live data
Before and after
Measurable result
Outcome metrics pending client approval
Your next chapter
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